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Privacy Policy

Oak Tree Counselling has created this privacy statement in order to confirm a solid and continuing commitment to the privacy of personal information provided by those visiting and using this website. The privacy of your personal information is held in the highest esteem. The following policy discloses the information collecting practices for this website. The importance of protecting your privacy is paramount and this policy is developed to assist you in understanding how the personal information you provide is obtained, used and preserved. This policy is to assist you in making informed decisions when using this website. 

Confidentiality

Confidentiality is pivotal in maintaining trust and professionalism with a client and is imperative in any therapeutic relationship. Oak Tree is committed to protecting client confidentiality and will only share information with others if directed to do so by you the client or court order. If information is required by other professionals you will be asked to sign a Consent Form for the Exchange of Information. Note:  An exception is Email Counselling where complete confidentiality cannot be guaranteed due to the nature of emailing. 

Limitations to Confidentiality

It is a requirement by law to report to the proper authorities in the case of child abuse. If there is a clear possibility of suicide or homicide, contact will be made with appropriate authorities or support systems.

Information Collection

This website collects both personal information on an individual basis and general website information for statistical purposes.

Personal Information

Personal Information is defined as any information that can be used to distinguish, identify or contact a specific individual. The Oak Tree contact form requires that you enter personal information which includes, but is not limited to, name, telephone number, and email address. Oak Tree does not collect personal information unless you choose to provide that information through the contact form or the online scheduler. 

This data is used exclusively for internal administrative purposes, and for providing you with information and/or materials you may have requested. Your information is not sold or otherwise passed onto any third party. Any personal information provided on this website in accordance with the above conditions is supplied by you voluntarily and Oak Tree has your expressed consent to use the information as outlined above.

Website Information Collection

General information is collected from all website visitors using website statistics and traffic analysis tools. This information includes, but is not limited to: your IP address, date and time of visit, browser name and version, your internet service provider, your operating system, general location, and referring website. This information is used to analyse and further develop this website. No personal data is collected in this way.
The statistical information collected is used for internal evaluation, statistical analysis, and to enhance the content of this website. It is not shared with other organizations for commercial purposes. 

Website Links

The Oak Tree privacy policy does not apply to website links included on the Oak Tree website, but each website operator governs the privacy policy on their site. Any information you provide on the website you are visiting is governed by them. If you are unable to locate the privacy policy through any of the links on their home page or subpages contact the website directly for more information. Oak Tree is not responsible for the privacy policies or content of these websites.

Online Privacy Limitations

Please note that no data transmission over the Internet is completely secure. As a result, the security of the information that you transmit via our online services cannot be fully assured. Please note that in the case of suspected fraud, harassment, or other violations of law, website rules, or policies, Oak Tree has the right to retrieve and/or divulge user information contained herein (including personal information) as required by courts and/or administrative agencies and to the degree required if an investigation is conducted.

Your Consent

By using this website, you consent to the use of your personally identifying information and non-personal data as specified above. This policy is subject to provincial laws in Alberta and federal laws in Canada regardless of your location. This policy and all legal obligations of Oak Tree are subject to the laws in Alberta and Canada. 

Oak Tree has the right to revise this privacy policy at any time with or without notice. It is your responsibility to read this policy periodically in order to be aware of any revisions. However, be assured that if the policy changes, we will not deviate from the conditions contained in this policy.

Concerns and Questions

If you have concerns or questions in regards to this privacy policy they may be directed to Oak Tree via email at oaktree.lorna@gmail.com

EMAIL PRIVACY NOTICE: This notice is included at the bottom of confirmation emails. "This message, including any attachments, is private and intended solely for the use of the individual or entity to whom it is addressed. Any unauthorized use or disclosure is strictly prohibited. This message may not be secure and may not have been encrypted. By setting up an appointment with Oak Tree Counselling through their scheduling software, you have consented to exchanging information this way. If you have received this communication in error, please notify us immediately by reply email."